Last Updated: June 23, 2026
This Privacy Policy explains how Pure Branch Water Treatment ("we," "us," or "our") collects, uses, and shares information when you visit purebranchwater.com (the "Site"), request a quote, or use our water-treatment services. By using the Site or contacting us, you agree to the practices described here.
1. Information We Collect
Information you provide to us
When you submit our online quote/booking form, call us, text us, or email us, we may collect:
- Your name, phone number, and email address;
- Your service address and property details;
- Details about your water concerns or the service you're requesting;
- Any other information you choose to share with us.
Information collected automatically
When you visit the Site, certain information is collected automatically through cookies and similar technologies, including your IP address, device and browser type, pages viewed, links clicked, referring website, and general location. We use this to understand site usage and measure our advertising.
2. Cookies & Tracking Technologies
We use cookies and similar technologies, including Google Analytics (GA4) and Google Ads conversion and remarketing tracking, to analyze traffic, measure the performance of our ads, and improve the Site. These tools may set cookies that recognize your device across sites.
You can control cookies through your browser settings. You can also opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on, and manage ad personalization in your Google Ads Settings.
3. How We Use Your Information
- Respond to your inquiries and provide quotes and estimates;
- Schedule, perform, and follow up on water-treatment services;
- Send service confirmations, reminders, invoices, and receipts;
- Communicate with you about your service or promotions you've asked about;
- Operate, maintain, and improve the Site;
- Measure and improve our marketing and advertising;
- Comply with legal obligations and protect our rights.
4. How We Share Your Information
We do not sell your personal information. We may share it with:
- Service providers who help us run our business — for example, Housecall Pro (our scheduling, customer management, and payment platform), Google (analytics and advertising), and our payment processor;
- Legal and safety recipients when required by law, subpoena, or to protect our rights, property, or safety;
- Business transfers, if we are involved in a merger, acquisition, or sale of assets.
5. Third-Party Services
Some features rely on third parties that have their own privacy policies, including Housecall Pro and Google. We encourage you to review them.
6. SMS / Text Messaging
If you provide your phone number, we may contact you by call or text about your quote, appointment, or service. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, or contact us to be removed.
7. Data Retention
We keep personal information for as long as needed to provide our services, maintain business and tax records, resolve disputes, and comply with legal obligations.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Your Privacy Rights & Choices
You may request to access, correct, or delete the personal information we hold about you, and you may opt out of marketing communications at any time. Depending on your state of residence (for example, under the Texas Data Privacy and Security Act), you may have additional rights regarding your personal data. To make a request, contact us using the details below. We will not discriminate against you for exercising these rights.
10. Children's Privacy
Our Site and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
11. Do Not Track
Some browsers offer a "Do Not Track" signal. Because there is no common industry standard for responding to these signals, our Site does not currently respond to them.
12. Links to Other Sites
Our Site may link to third-party websites we don't control. We are not responsible for their content or privacy practices.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date above reflects the most recent changes. Continued use of the Site after changes means you accept the updated policy.
14. Contact Us
Questions about this Privacy Policy or your information? Contact us:
- Pure Branch Water Treatment
- Phone: (210) 269-5446
- Email: service@purebranchwater.com
- Serving San Antonio & the Texas Hill Country